Terms of Service

1. Acceptance of Terms

By accessing our website, creating an account, connecting Jack to your Slack workspace, Apple Messages, email, code repositories, or third party applications, or submitting any prompt or task, you agree to be bound by these Terms. If you do not agree to every provision contained herein, you must immediately disconnect Jack and cease all use of the Service.

2. Nature of Autonomous Artificial Intelligence Systems

Jack uses probabilistic machine learning models, autonomous multi agent systems, and automated software execution engines. Customer acknowledges and agrees that:

• Probabilistic outputs: Artificial intelligence outputs and automated actions may be incomplete, inaccurate, unpredictable, or contain errors.
• Experimental technology: Autonomous multi agent workflows operate across dynamic external environments, networks, and APIs that Company does not own or control.
• No professional advice: Jack does not provide licensed medical, clinical, legal, financial, accounting, or tax advice. Any output generated by Jack is for operational assistance only and must not replace professional human evaluation.

3. Customer Supervisory Responsibility and Human Oversight

Customer retains exclusive authority, supervisory control, and discretion over all workflows, permissions, and tool credentials granted to Jack. Customer agrees that:

• Customer is solely responsible for reviewing, testing, verifying, and monitoring any actions taken, messages sent, appointments booked, funds transferred, data transformed, or configurations modified by Jack before and after execution.
• Customer assumes full responsibility for all consequences resulting from granting Jack write permissions, administrative rights, database access, or messaging authority inside Customer software environments.
• Customer is solely responsible for ensuring that all workflows run by Jack comply with Customer internal policies, industry rules, employment standards, and applicable local, state, and federal laws.

4. Third Party Tool Credentials and External Disruption

Jack connects to third party services (including Slack, Google Workspace, Stripe, GitHub, CRMs, and custom APIs) using credentials, OAuth tokens, and API keys supplied by Customer. Company shall have zero liability for:

• Rate limits, suspensions, cancellations, or account terminations imposed by third party platforms against Customer accounts.
• Any third party service fees, usage bills, or overage charges incurred through Customer connected tools.
• Data modifications, deletions, or schema drifts occurring within third party systems as a result of automated actions directed by Customer instructions.

5. Acceptable Use and Absolute Prohibitions

Customer shall not use Jack for, nor permit any third party to use Jack for:

• Life safety and high risk activities: Nuclear operations, aircraft navigation, emergency 911 dispatch, direct patient clinical life support, or any operational scenario where software failure could result in death, personal injury, or severe physical or environmental damage.
• Protected Health Information without a BAA: Transmitting, processing, or storing Protected Health Information (PHI) under HIPAA without an active, counter signed Business Associate Agreement executed with VerbaFlow LLC.
• Unlawful or abusive conduct: Fraud, money laundering, harassment, illegal surveillance, automated spamming, intellectual property infringement, or malicious intrusion into computer systems.
• Reverse engineering: Decompiling, disassembling, probing, scraping, or attempting to derive the source code or proprietary architecture of Jack.

8. Mandatory Customer Indemnification

Customer agrees to defend, indemnify, and hold harmless VerbaFlow LLC, Veldon Lab, and their respective officers, directors, employees, contractors, agents, successors, and assigns from and against any and all claims, demands, damages, liabilities, losses, judgments, settlements, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Customer’s use of or reliance on Jack or any outputs generated by Jack;
• Any actions taken or communications sent by Jack under Customer’s authorization, direction, or configured workflows;
• Customer’s breach of these Terms, acceptable use restrictions, or applicable laws;
• Any dispute between Customer and any third party platform, vendor, or customer of Customer;
• Customer’s transmission of unauthorized, non compliant, or infringing data through the Service.

9. Mandatory Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES BINDING ARBITRATION OF DISPUTES AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

• Individual arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
• Class action waiver: YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
• One year statute of limitations: Any cause of action or claim Customer may have arising out of or relating to these Terms or Jack must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.

10. Governing Law and Forum

These Terms and any dispute arising out of them shall be governed by and construed in accordance with the laws of the State of Maryland, United States, without regard to conflict of law principles. Any legal suit, action, or proceeding not subject to arbitration shall be instituted exclusively in the state or federal courts located in Maryland.

11. Cancellation and Data Disposition

Customer may cancel use of Jack at any time by uninstalling the application from Customer’s workspace or notifying Company in writing. Upon uninstallation, integration tokens are revoked and purged from active runtime memory. Operational audit logs may be retained for regulatory compliance, fraud prevention, and system security as required by law.

12. Contact Information

For legal notices, terms inquiries, or enterprise agreement requests, contact: